Refund policy

We are committed to ensuring customer satisfaction with all of our products. Here's our return policy to guide you:

Damaged goods:

If any product arrives damaged due to transit, please let us know immediately. You can email us at help@drinkmarna.com, with your order details. Our team is here to help and we will assist you in rectifying any problems promptly.

Refunds & Returns (Teas & Iced Teas)

Taste & Preference: Tea is personal. While we stand behind the quality of our blends, taste and preference are subjective.

For this reason:

- We do not offer automatic refunds for taste preferences.

- Taste-related issues are reviewed case by case, at our discretion.

- In some instances, we may offer a one-time goodwill refund on a first order.

- Faulty or Incorrect Items.

If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery with details and photos where possible. We’ll make it right with a replacement or refund.

Subscriptions:

- You may cancel, skip, or swap at any time before your next billing date.

- Once an order has been processed or dispatched, it cannot be cancelled or refunded

Refund Processing

- Approved refunds are issued to the original payment method and typically processed within 5–10 working days.

- Contact us if you have any questions, reach out to us at help@drinkmarna.com

Returning other products:

For all other items in our range, if you need to make a return, you have 30 days from the date of purchase to do so. Please ensure that the items are returned undamaged. Upon receipt and inspection of the goods, we will issue a refund accordingly. Please email us at help@drinkmarna.com to initiate this process.